Banking Services and the Consumer (RLE: Banking & Finance)

Banking Services and the Consumer (RLE: Banking & Finance)

by Consumer Focus


View All Available Formats & Editions
Members save with free shipping everyday! 
See details


This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer,
saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.

Product Details

ISBN-13: 9780415526661
Publisher: Taylor & Francis
Publication date: 05/25/2012
Series: Routledge Library Editions: Banking & Finance
Pages: 258
Product dimensions: 6.25(w) x 9.25(h) x 0.63(d)

About the Author

Multivolume collection by leading authors in the field

Table of Contents

Introduction. Note on terminology. 1. Conclusions and Recommendations 2. Banking Services and the Consumer 3. Cash, Cheques, Credits, Debits and Charges 4. Access to Banking Services 5. New Technology 6. Banking Services and the Law 7. The Resolution of Disputes Between Bank and Customer 8. Saving and Borrowing 9. Competition and Regulation 10. Northern Ireland and Scotland 11. Executor and Trustee Services. Appendix.

Customer Reviews