"How many times have you walked away from an argument kicking yourself for not having said exactly what you meant...or for making your case as passionately as you felt it? If you're like the rest of us, it happens more often than not. Yet some people always seem to have the knack to say just the right thing to win people over in the most deadlocked of moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. Drs. Susan and Peter Glaser prove they can fix that in their ground-breaking new book, Be Quiet, Be Heard: The Paradox of Persuasion.
This indispensable book offers concrete, tangible skills for a range of communication challenges that people face every day. Using their refreshingly clear approach with flexible guidelines and real world examples, the authors show the reader step-by-step how to develop and sustain strong positive relationshipsand, how to repair damaged onesall in a wise, funny, accessible package."