Be Quiet, Be Heard: The Paradox of Persuasion

by Susan Rosenblum Glaser Ph.D., Peter Alexander Glaser, Arlene Matthews (Contribution by)

Overview

Our impact, our influence, and our legacy are defined by how we communicate through a universe of potentially deadlocked moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. This groundbreaking book offers a sustainable alternative: concrete, tangible skills for a wide range of communication challenges that organizations and individuals face. Based on 35 years of international award-winning research, it presents pragmatic models, including how to raise delicate issues, to convince without being overbearing, and to constructively resolve conflict. This refreshingly clear approach features flexible guidelines and progressive steps to develop and sustain strong positive relationships-and, when necessary, to repair damaged ones. The book features real world examples that offer glimpses of high-functioning organizations and people-all in one wise, funny, accessible package.

Product Details

ISBN-13:	9780977261888
Publisher:	Glaser & Associates, Incorporated
Publication date:	05/05/2006
Edition description:	New Edition
Pages:	192
Product dimensions:	5.90(w) x 8.80(h) x 0.50(d)

About the Author

Peter A. Glaser, Ph.D. and Susan R. Glaser, Ph.D. received their doctorates in communication from the Pennsylvania State University. Authors of the internationally acclaimed book, Be Quiet, Be Heard: The Paradox of Persuasion, they have been married business partners and co-presenters for thirty-nine years. Drs. Glaser have published three books and more than forty research articles. Their research on transforming organizational culture has received the International Association of Business Communication Research Foundation Award for bridging communication theory and practice. Feature stories have been written about them in periodicals and newspapers. The Glasers joined the faculty of the University of Oregon in 1975, and their consulting work has taken them around the world working with leaders from Fortune 500 companies such as Microsoft, Hewlett Packard, Weyerhaeuser, and others. They spend February in New Zealand working with leaders from both the private and public sectors. They have worked with federal, state, and local government leaders throughout the US, Canada, and the UK, including their ongoing work with the US Congress.

Table of Contents

Introduction: What Do You Mean, Be Quiet? 15

Chapter 1 Creatures of Habit 21

Chapter 2 That's Not What I Said… Or Is It? The Hidden Dimension of Communication 29

Chapter 3 Is That What Really Happened? The Perception-Reality Gap 47

Chapter 4 Good News and Bad: Courting Conflict and Criticism 59

Chapter 5 Who Woke the Dogs Up? Raising Delicate Issues 85

Chapter 6 Gratitude: Unleashing the Power of Encouragement 105

Chapter 7 Hardwiring Teamwork: The Power of Collaboration 121

Chapter 8 Using the Juice: Public Speaking and the Motor of Anxiety 145

Chapter 9 It's All About the Audience: Delivering Persuasive Messages 153

Chapter 10 Toward a Culture of Communication 171

Notes 185