Crisis Leadership in Higher Education: Theory and Practice

Crisis Leadership in Higher Education: Theory and Practice

by Ralph A Gigliotti


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There was a time when crises on college and university campuses were relatively rare. Much has changed, and it has changed quite rapidly. Rather than being isolated incidents requiring the sole attention of presidents, chancellors, or communication professionals, the proliferation of crises across campuses means that crisis leadership has now become fundamental to the work of university personnel across levels, disciplines, and institutions. Drawing upon the findings of forty interviews with senior leaders from ten major research universities across the United States and a content analysis of over one thousand articles from a variety of news outlets, Crisis Leadership in Higher Education presents a theory-informed framework for academic and administrative leaders who must navigate the institutional and environmental crises that are most germane to institutions of higher education. The perspectives offered in this book remind us that it is in the chaos and uncertainty of crisis that leadership becomes most visible and most critical.

Product Details

ISBN-13: 9781978801820
Publisher: Rutgers University Press
Publication date: 10/11/2019
Pages: 190
Sales rank: 535,611
Product dimensions: 5.00(w) x 8.00(h) x 0.39(d)
Age Range: 18 Years

About the Author

Ralph A. Gigliotti is the director of leadership development and research in the Rutgers University Center for Organizational Leadership. He is the coauthor of A Guide for Leaders in Higher Education: Core Concepts, Competencies, and Tools and Leadership: Communication and Social Influence in Personal and Professional Contexts.

Table of Contents

1 The Landscape of Crisis in Higher Education: Introduction and Context 1

2 The Social Construction of Crisis in Higher Education: The Perception of Crisis, the Reality of Crisis 20

3 The Process of Defining and Labeling Phenomena as Crises 44

4 The Characterization and Categorization of Crises in Higher Education 61

5 Centrality of Communication in the Theory and Practice of Crisis Leadership 80

6 Crisis Adaptation of Leadership Competencies Scorecard for Leaders in Higher Education 104

7 Implications for Effective Crisis Leadership in Higher Education 119

Acknowledgments 147

Notes 149

References 153

Index 171

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