Customer Service Training

Customer Service Training

by Maxine Kamin

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Overview

The Trainer‘s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint presentations and electronic copies of all supporting material featured in the book.Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: create fantastic customer service to meet your specific needs raise the bar for service excellence become a more effective and efficient facilitator ensure training is on target and gets results This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.Fred S. Anton, Chief Executive Officer, Warner Bros. PublicationsOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

Product Details

ISBN-13: 9780750663632
Publisher: Taylor & Francis
Publication date: 08/24/2006
Pages: 224
Sales rank: 851,403
Product dimensions: 8.25(w) x 11.75(h) x (d)

Table of Contents

The Fantastic Service Equation; Assessing the Organizational Need; Designing Your Training; Facilitating the Training Session; Evaluating Learning; One-Hour Programme;Half-Day Programme; One-Day Programme; Training Executives and Supervisors; Customer Service and the Bottom Line; Assessments; Learning Activities; Optional Learning Activities.

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