Delivering on Digital: The Innovators and Technologies That Are Transforming Government

Delivering on Digital: The Innovators and Technologies That Are Transforming Government

by William D. Eggers

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The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era.
In October 2013, went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry’s best and brightest dedicated themselves to redesigning the government’s industrial-era frameworks as fully digital systems. But to take Washington into the 21st century, we have to start by imagining a new kind of government. 
Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veteran’s health care system built around delivering a personalized customer experience for every Vet. We now have the digital tools—such as cloud computing, mobile devices, and analytics—to stage a real transformation. 
Delivering on Digital provides the handbook to make it happen. A leading authority on government reform, William D. Eggers knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.

Product Details

ISBN-13: 9780795347573
Publisher: RosettaBooks
Publication date: 06/07/2016
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 296
File size: 920 KB

About the Author

William D. Eggers is the executive director of Deloitte’s Center for Government Innovation. His new book is Delivering on Digital: The Innovators and Technologies that are Transforming Government. His eight other books include The Solution Revolution: How Government, Business, and Social Enterprises are Teaming up to Solve Society’s Biggest Problems (Harvard Business Review Press 2013).The book, which The Wall Street Journal calls "pulsating with new ideas about civic and business and philanthropic engagement," was named to ten best books of the year lists. His other books include The Washington Post best seller If We Can Put a Man on the Moon: Getting Big Things Done in Government (Harvard Business Press, 2009), Governing by Network (Brookings, 2004), and The Public Innovator’s Playbook (Deloitte Research 2009). He coined the term Government 2.0 in a book by the same name. His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, andthe Chicago Tribune. He can be reached on twitter @wdeggers.

Table of Contents

Introduction 01

Part I The Digital Way of Thinking

Chapter 1 The Digital Mindset 22

Part II Hacking Bureaucracy

Chapter 2 Hacking Hiring and Training: Developing Digital Capacity 40

Chapter 3 Hacking Delivery: Design and Execution in the Digital Age 71

Chapter 4 Hacking Procurement: Building Better Avenues to Procure Digital Services 110

Chapter 5 Hacking the Silos: Horizontal Government 139

Chapter 6 The Dark Side of Hacking: Confronting the Cybersecurity Challenge 179

Part III Reimagining Government

Chapter 7 Digital Redesign: Imagining a New Future 214

Notes 247

Acknowledgments 269

Contributors 274

About Deloitte 275

Index 276

About the Author 289

What People are Saying About This

Jennifer Pahlka

The revolution William Eggers chronicles and his prescription for digital transformation should matter to every public sector leader—and to all citizens.
—Jennifer Pahlka, CEO and founder of Code for America and former Deputy US CTO

Mike Bracken

The wisdom in this book will be a welcomed tome for anyone who’s ever been mired in the antiquated, overly complex systems of the online services of today’s governments.
—Mike Bracken, founder of UK’s Government Digital Service

Peter Sims

William Eggers illustrates and envisions how digitization has already paved the way for an entirely new mindset and set of systems that enable government to serve citizens in new and better ways.
—Peter Sims, founder and CEO Parliament, Inc. & author, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries

Stephen Goldsmith

In Delivering on Digital, William Eggers, one of the country’s leading experts on public management, provides critical insights that will help public officials bring government into a digital-centric world.
—Stephen Goldsmith, author of The Responsive City and Daniel Paul Professor of the Practice of Government, Harvard University

Daniel H. Pink

The digital revolution that has reshaped our lives risks passing government by. Fortunately, William Eggers—one of the country’s finest innovative minds—is here with a remedy. In an era awash in cynicism, Delivering on Digital is a hopeful book that offers real solutions.
—Daniel H. Pink, author of Drive and To Sell Is Human

Karen S. Evans

William Eggers understands the creative force and problem-solving mentality of hackers and how such innovative mindsets can be the catalysts for digital transformation in government.
—Karen S. Evans, National Director, U.S. Cyber Challenge and former Administrator for E-government and Information Technology, Executive Office of the President

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