Disaster Recovery, Crisis Response, and Business Continuity: A Management Desk Reference

Disaster Recovery, Crisis Response, and Business Continuity: A Management Desk Reference

by Jamie Watters, Janet Watters

Paperback(1st ed.)

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You're in charge of IT, facilities,or core operations for your organization when a hurricane or a fast-moving wildfire hits. What do you do?

Simple. You follow your business continuity/disaster recovery plan. If you've prepared in advance, your operation or yourcompanycan continue to conduct business while competitors stumble and fall. Even if your building goes up in smoke, or the power is out for ten days, or cyber warriors cripple your IT systems, you know you will survive.

But only if you have a plan. You don't have one? Then Disaster Recovery, Crisis Response, and Business Continuity: A Management Desk Reference, which explains the principles of business continuity and disaster recovery in plain English, might be the most important book you'll read in years.

Business continuity is a necessity for all businesses as emerging regulations, best practices, and customer expectations force organizations to develop and put into place business continuity plans, resilience features, incident-management processes, and recovery strategies. In larger organizations, responsibility for business continuity falls to specialist practitioners dedicated to continuity and the related disciplines of crisis management and IT service continuity. In smaller or less mature organizations, it can fall to almost anyone to prepare contingency plans, ensure that the critical infrastructureand systems areprotected, and give the organization the greatest chance to surviveevents that can--and do--bankrupt businesses.

A practical how-to guide, this book explains exactly what you need to do to set up and run a successful business continuity program. Written by an experienced consultant with 25 years industry experience in disaster recovery and business continuity, it contains tools and techniques to make business continuity, crisis management, and IT service continuity much easier. If you need to prepare plans andtest and maintain them, then this book is written for you. You will learn:

  • How to complete a business impact assessment.
  • How to write plans that are easy to implement in a disaster.
  • How to test so that you know your plans will work.
  • How to make sure that your suppliers won't fail you in a disaster.
  • How to meet customer, audit, and regulatory expectations.

Disaster Recovery, Crisis Response, and Business Continuity: A Management Desk Reference will provide the tools, techniques,and templates that will make your life easier, give you peace of mind,and turn you into a local hero when disaster strikes.

Product Details

ISBN-13: 9781430264064
Publisher: Apress
Publication date: 12/23/2013
Edition description: 1st ed.
Pages: 316
Product dimensions: 5.98(w) x 9.02(h) x 0.03(d)

About the Author

Jamie Watters has worked in business continuity since 1985. He has seen the field of IT disaster recovery (DR) mature into service continuity and give birth to the related discipline of business continuity. As a leading practitioner, he has innovated in the fields of business continuity, crisis management, work area recovery, and DR. Jamie has set up and run the business continuity and DR programs for leading financial services firms, including Barclays, HSBC, Santander, Nationwide, and Capital One. He has also worked in other sectors, including airlines, retail, wholesale, IT, and consultancy. He is currently the Global BCM Program Manager for Global Banking & Markets at HSBC. He has hands-on experience running BCM programs in all continents except Antartica.

Table of Contents


Part One: Introduction to Business Continuity and Disaster Recovery

1. An Overview of Business Continuity Management (BCM)

2. Essentials of BCM

Part Two: Plan for Business Continuity and Disaster Recovery

3. Get Started on Your Plan: First Things First

4. Prepare the Plan

5. Write a IT Disaster Recovery Plan

6. Write a Business Process Recovery Plan

7. Manage Supply Chain Continuity

8. Select and Manage Continuity Suppliers

9. Educate the Workforce

10. Provide Governance and Reporting

Part Three: Test and Maintain Your Continuity and Recovery Plans

11. Testing Principles

12. IT Testing

13. Business Testing

14. Crisis Exercises

15. Maintain Your Plans, Solutions, and Skills

Part Four: Execute the Plan

16. Manage a Disaster

17. Return to Normal Operations

Part Five: Appendices

Appendix A – Criticality Levels

Appendix B – Roles and Responsibility Matrix (RACI)

Appendix C – Suggested BCM Timetable

Appendix D – Useful Resources and Contacts

Appendix E – Continuity Assessment Questionnaire

Appendix F – Crisis Management Team Roles and Responsibilities

Appendix G - Call Cascade

Appendix H – Basic BCP Template

Appendix I – Business Impact Analysis Questionnaire

Appendix J – Business Continuity Management Standards

Appendix K – Severity Levels

Appendix L – Mapping Severity Levels to Criticalities

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