Enhanced Customer Satisfaction

Enhanced Customer Satisfaction

by Lucille Orr, John Rich

NOOK Book(eBook)

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Overview

John Rich and Lucille Orr are the best-selling authors of "Networking Games -- Making Profitable Connections". Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.

Their advice is shared with you under the following Chapter headings;
EYE CONTACT, SMILE, BE CALM, HAVE FUN, RELAX, BE COMFORTABLE, LEAVE YOUR PROBLEMS AT HOME, BE IN CONTROL, ASK QUESTIONS - WAIT FOR ANSWERS, MAKE FRIENDS, BE HONEST, COMPLIMENT THEM, REMEMBER THEM, ENGAGE IN THEIR LIVES AND PROJECTS, INTRODUCE YOURSELF AND OTHERS AROUND YOU, GIVE, BE GENEROUS, GO THE EXTRA MILE, HELP AND ASSIST, KNOW WHEN TO JOKE, KNOW WHAT TO SAY AND HOW TO SAY IT, DON'T GET ANGRY WITH CUSTOMERS, BE AN EXPERT IN YOUR FIELD, ACT LIKE YOU OWN THE BUSINESS, NETWORK WITH YOUR CUSTOMERS, BUILD A GOOD RELATIONSHIP WITH YOUR SUPPLIERS, INSTORE PRODUCT LOCATION GUIDE.

Once you have read this book you will know exactly how to gain new business, keep your existing clients happy and have them referring new customers to you on a regular basis.

Product Details

BN ID: 2940014305938
Publisher: ONE ZERO SEVEN
Publication date: 03/12/2012
Sold by: Barnes & Noble
Format: NOOK Book
File size: 931 KB

About the Author

Lucille Orr is one of Australia's leading business women.

Author, Speaker & Mentor.

Having run an incredibly successful business women's network in the 80s/90s (Australian Executive Womens Network) and being the founder of the Telstra Business Womens Award, Lucille wanted to get her story of success and the story of other successful business women out to as many aspiring women as she could.

Lucille's 1994 book "How To Ask For What You Want, And Get It!" was a top seller and considered one of the best books for Business Women.

Lucille's new book "AWARE - A Business in a Book" is an informative look back over the last 10 years, with Lucille venturing into Real Estate, depicting the ups and downs of the industry.

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