Inside the Magic Kingdom: Seven Keys to Disney's Success available in Hardcover
Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.
|Product dimensions:||5.94(w) x 8.44(h) x 0.81(d)|
What People are Saying About This
A powerful book! Shows how all businesses can retain customer loyalty. Tom's unique approach reveals thought-provoking ideas to keep your customers coming back. I heighly recommend that you read it today.
Kathy L. Anderson, Partner, KPMG Peat marwick LLP
Thumbs up! A fast-paced book that forces you to look closely at how you do business. Whether you're with a Fortune 1000 company or a home-based office, it will help set you apart. Lesson 7 alone makes it a high payoff investment.
J.W "Bill" Marriott, Jr., Chairman of the Board, Marriott International, Inc.