QBQ! The Question behind the Question: Practicing Personal Accountability at Work and in Life

QBQ! The Question behind the Question: Practicing Personal Accountability at Work and in Life

by John G. Miller

Audio CD(Unabridged, 1 CD, 70 Minutes)

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This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution...

Product Details

ISBN-13: 9780143057093
Publisher: Penguin Random House Audio Publishing Group
Publication date: 09/21/2004
Edition description: Unabridged, 1 CD, 70 Minutes
Pages: 1
Sales rank: 438,408
Product dimensions: 5.07(w) x 5.89(h) x 0.51(d)
Age Range: 14 Years

About the Author

John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.

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Excerpted from "QBQ! The Question Behind the Question"
by .
Copyright © 2004 John G. Miller.
Excerpted by permission of Penguin Publishing Group.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents

Introduction: What Ever Happened to...

1. A Picture of Personal Accountability
2. Making Better Choices
3. QBQ! The Question Behind the Question
4. Don't Ask "Why?"
5. The Victim
6. "Why Is This Happening to Me?"
7. "Why Do We Have to Go Through All This Change?"
8. "Why Don't They Communicate Better?"
9. Don't Ask "When?"
10. Procrastination: The Friend of Failure
11. "When Will We Get More Tools and Better Systems?"
12. "When Are We Going to Hear Something New?"
13. Don't Ask "Who?"
14. A Poor Sailor Blames the Wind
15. Silos
16. Beat the Ref
17. "Who Dropped the Ball?"
18. Ownership
19. The Foundation of Teamwork
20. Making Accountability Personal: All QBQs Contain an "I"
21. I Can Only Change Me
22. "He Didn't, I Did"
23. "When Will Others Walk Their Talk?"
24. An Integrity Test
25. The Power of One
26. A QBQ Twist
27. Will the Real Role Models Please Stand Up!
28. Practicing Personal Accountability: All QBQs Focus on Action
29. The Risk of Doing Nothing
30. "Thanks for Shopping at the Home Depot!"
31. Leaders at All Levels
32. The Cornerstone of Leadership
33. Accountability and Boundaries
34. A Great List of Lousy Questions
35. The Spirit of the QBQ
36. Wisdom
37. We Buy Too Many Books
38. A Final Picture
39. The Motor of Learning

Getting More OUt of the QBQ

Customer Reviews

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QBQ! The Question Behind the Question 3.8 out of 5 based on 0 ratings. 65 reviews.
Guest More than 1 year ago
This book makes one accountable for oneself. An easy read, and highly recommended for anyone who wants to change themselves and stop blaming others for their problems. Especially appropriate in the professional environment.
Guest More than 1 year ago
Very simple but positive method to improving your outlook and approach to people which in turn will change their approach to you. A must for managers and boses.
Guest More than 1 year ago
This is a simple-minded book for the simple-minded manager. It is perhaps the most frustrating and definitely the worst book I've ever read. This book would receive an A+ from a communist, but in this capitalist society, it deserves an F. The notion that a worker should do someone else's job when that person is failing to do it themselves for reasons that are never told to us is ludicrous. This author is succeeding only by appealing to management in corporate America - management that wants a quick fix to unhappy employees within their company, but doesn't want to actually figure out the root of the problem with their company. Terrible ideas-- terrible book.
Guest More than 1 year ago
This book has some interesting ideas, but in my mind fails to answer the most important question which is why is one worker doing the work of others and not getting credit? The author speaks of examples in which a worker helps out a customer because no one else is helping the customer. The worker is thereby practicing the author's idea of 'what can I do to help in this situation'. HOWEVER, they are not asking why the worker who was supposed to be helping the customer in the first place was not doing their job. It seems grossly unfair to the worker that ends up doing the other person's job. Why does the lazy worker get away with this? Why is the author promoting doing someone else's work. Maybe some people feel good about themselves when they help a customer who isn't getting attention from the worker who is supposed to be helping them, but I think most people would feel annoyed at the worker, irritated with management, and stressed out if the worker simply wasn't doing their job without a good reason. I think this book has a lot of problems, but that they are easily over-looked by the author's upbeat attitude of accomplishing everything.
Guest More than 1 year ago
These questions are excellent to explore your level of personal responsibility. You won't be let down. To optimize business and personal decisions, I recommend Optimal Thinking: How to Be Your Best Self.
cannellfan on LibraryThing More than 1 year ago
Previous reviewers here on LibraryThing got this one right. Miller takes a commonsense idea -- that of personal accountability - and proceeds to go way over the top with it. While some of the underlying concepts may have some validity, this comes across as a diatribe against workers who have legitimate concerns and complaints, who (according to these philosophies) should just accept their lot in life and not question or show concern about idiocy foisted on them from farther up the food chain.Sorry...but in addition to espousing philosophy that is sophomorically simplified, and using supposedly real-life examples to support the arguments which are patently unrealistic, the physical production itself of this book is something of an affront. Blandly and smarmily written, the size of the font used in the book, combined with egregious amounts of white space, create a work that is truly a tree-killer.Can't recommend this one at all!
knipfty on LibraryThing More than 1 year ago
A book on personal responsibility. And a good one at that. It shows you how to take charge and not wait on others.
jasonwhurley on LibraryThing More than 1 year ago
I like to collect books I've read as a sort of "badge of honor". But, they usually end up collecting dust after the first read. However, QBQ is different. I was amazed the first time I read it because, yes, it contains some "common sense" concepts, but they're presented in such an articulate and entertaining way that they really send the points home. So many stories simply make me smile.I felt a profound change in my demeanor and attitude after reading this book because it really made me examine the way I thought and interacted with others. And every 6 to 12 months or so, I'll start feeling like I'm blaming others for things more than I should. I'll pick up QBQ and read a few chapters (or just the whole thing again!) and will feel "refreshed".I love one thing John wrote about in the middle of the book too regarding "there's probably someone you're thinking about who should read this book" (paraphrasing). It was true! Although I know it helps me, there are certain people I interact with who would benefit from it greatly! In all honesty, anyone and everyone can benefit from this. Plus, it's so affordable and such a quick, entertaining read, how can you not afford to own it?Lastly, I'd like to plug the QBQ Twitter feed and e-mail subscription. The QBQ concept is laid out beautifully in this book, but John sends out occasional e-mail stories exemplifying the QBQ mentality. It's a great way to keep QBQ fresh and alive. Great stuff!
DBJones on LibraryThing More than 1 year ago
A nice little business book about accountability. Very short, it can be read in one sitting, it does offer many nice soundbites managers can use.
Anonymous More than 1 year ago
This book has a very important concept that could be explained clearly in about five pages. It is essential and a really great insight, but not quite book worthy...
GuyWithGoals More than 1 year ago
Might sound trivial, but QBQ! really did change my life. I'm into fitness and used to make excuses. Not anymore. The QBQ! message of accountability and taking ownership for my life was/is so convicting, I am on the path - the right path - now to my goals. Better health and lost weight! Also, as a husband and dad, using QBQ! made everything better at home. I picked up the "Parenting the QBQ Way" book too. Just as practical, just as effective. Now my wife is reading it! Good stuff, all around.
ExecReader More than 1 year ago
QBQ! is by far the most practical book on the market to learn how to live the principle of personal accountability. We use this in our company to help people stop playing the blame game. Miller teaches how to avoid questions like "Who made the mistake?" and "Why do we have to go through all this change?" and "When will that department do its job right?" and turn them around to ask The Question BEHIND the Question (QBQ). QBQ! like "How can I make a difference?" and "What can I do to help solve the problem?" are very effective. The QBQ! is fun, humorous, and life-changing all at once. And only about an hour long read. We are now getting quantities of the new "The QBQ! Workbook" to help us all continue our journey of accountability.
Anonymous More than 1 year ago
QBQ provides a good foundation for young managers and for teams that are struggling to work together. It is an easy read. It offers insight on ownership and accountability for employees and managers. It would not be my recommendation for a senior level team.
Anonymous More than 1 year ago
OnPurposeLeadership More than 1 year ago
The Question Behind the Question tackles an issue that is too often ignored in many workplaces. Most employees will advocate for accountability, but, only if it applies to other people. This book requires you to look introspectively to identify how you can change the culture of your organization by ceasing to seek to pass blame. A simple concept that can have dramatic results!
Anonymous More than 1 year ago
This was a mandatory read for the managers of the company for which I am employed.  The only problem is that the theory of personal responsibility was morphed by the executives to be that we should do what we wish to make things "better", What is holding us back? In the meantime, to Hell with the Laws and regulations that have developed from unfair practices in this country.  Now, if someone wants to do what they want to do, the Mantra is well "QBQ".  I am not sure that this is what the author intended, but is the reality of what is happening in Corporate America when the message is to do whatever you wish if you think it will make life better.  After all, What's holding you back??
Anonymous More than 1 year ago
My manager asked my entire department to read this. If he was trying to answer the question "How can I make sure my department knows that I think they are a whiny, unimpressive group of people?", he found it. We have all read it and the discussions we have had about it in front of him are grossly different than the discussions we've had amongst ourselves. To us, he has made it clear how he feels about us by asking us to read this book, so we certainly no longer have enough faith in him to be candid in our discussions with him. This book had definitely done more harm than good for this corporate group. Be careful with this book, it can be pretty insulting.
BoiseGal More than 1 year ago
Talk about a thought provoking book. It is a quick read and I will have to read it several times as I enjoyed it so much the first time. Enjoy!
Anonymous More than 1 year ago
Anonymous More than 1 year ago
This was a huge disappointment. Quickly summerized, What can I do to make things better in this situation?, Believe or Leave, live with integrity. A paragraph does not a chapter make. Mr. Miller fails to practice integrity by padding three bullet size pieces of information in one paragraph chapters and marketing for $16.95.
Anonymous More than 1 year ago
All leaders and employees must read!
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