Reference Reborn: Breathing New Life into Public Services Librarianship

Reference Reborn: Breathing New Life into Public Services Librarianship

by Diane Zabel (Editor)

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More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach.

The roles of reference and public librarians are constantly changing. Today, it's not unusual for librarians to also serve as trend trackers, data analysts, project managers, IT troubleshooters, marketers, and staffing specialists. Academic and public libraries across the country are experimenting with new service models to accommodate new technology, budget constraints, and a clientele with new needs and expectations. Not surprisingly, librarians are assuming revised roles as a result.

Reference Reborn: Breathing New Life into Public Services Librarianship is a collection of over two dozen essays on developments and trends in reference and public services librarianship, highlighting some of the best thinking on reference services, outreach initiatives, the migration from print to e-reference collections, staffing 21st century libraries, library school curriculum, and more. This text will appeal to library and information science students and educators, beginning and seasoned reference librarians and managers of public service departments in academic and public libraries. The education and training of reference librarians receives special attention.

• Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship

• A subject index guides readers to topics of interest

Product Details

ISBN-13: 9781591588283
Publisher: ABC-CLIO, Incorporated
Publication date: 12/16/2010
Edition description: New Edition
Pages: 401
Product dimensions: 6.10(w) x 9.20(h) x 1.40(d)

About the Author

Diane Zabel is Louis and Virginia Benzak Business Librarian at The Pennsylvania State University.

Table of Contents

Preface Linda C. Smith ix

Acknowledgments xi

Introduction Diane Zabel xiii

I Our Changing Users

1 Who Are Our Users? Scanning the Environment to Detect Trends Ellysa Stern Cahoy 3

II New and Improved Service Models

2 Demystifying Virtual Reference Daniel Hickey 19

3 Going beyond the Desk: 21st-Century Reference, Outreach, and Teaching Services Elizabeth McKeigue Laura Farwell Blake 29

4 The Integrated Services Model: Information Commons in Libraries Juliet Rumble 43

5 Librarians in Second Life and Future Virtual Worlds Alexia Hudson 61

6 An Exploration of the Hybrid Reference Service Model: Keeping What Works Marie L. Radford Scott Vine 79

III New and Revised Roles for Reference Librarians

7 The Embedded Academic Librarian Susan Sharpless Smith Lynn Sutton 93

8 Community Reference Work James LaRue 105

9 Contemporary and Future Roles for Readers' Advisory in Public Libraries Barry Trott Neil Hollands 117

10 Leisure Reading Collections in College and University Libraries: Have Academic Librarians Rediscovered Readers' Advisory? Anne Behler 133

11 Librarian as Marketer: Learning to Promote Reference and Outreach Services Elisabeth Leonard 143

12 Reference Quality: A Primer on Methods and Tools for Assessing Reference Services Julie A. Gedeon Joseph A. Salem, Jr. 155

IV Old Tools/New Tools: The Role of Technology in Reference Service

13 Telephone Reference as the Past and the Future of Library Service M. Kathleen Kern 173

14 Reconfiguring Reference Services for Mobile Devices Jim Hahn 181

15 Using Online Social Networking Tools for Reference and Outreach Emily Rimland 193

16 What's Next? Tracking Tech Trends Michael Stephens 203

V Reference Collection Development

17 From Print to E-Reference David A. Tyckoson 217

18 Digital Visibility: Creating Usable Interfaces So Users Can Find Resources Jody Condit Fagan Meris A. Mandernach 237

19 Scholarly Communication: Library as Content Provider-Digital Projects to Support Reference and User Services Linda Friend 257

VI Staffing 21st-Century Libraries

20 What Skills Are Needed for the Next Generation of Librarians? Sally W. Kalin 281

21 Retirements in Reference: Passing the Torch to the Next Generation of Reference Librarians Charlotte Ford Lili Luo 299

VII The Education and Training of Reference Librarians

22 The Education of Reference Librarians: A Detailed Survey and Analysis Lisa G. O'Connor 317

23 The Guide to Reference and Learning Reference Librarianship Robert H. Kieft 339

24 Practitioners as Adjunct Teachers Christopher LeBeau 355

25 Outside the School Doors: Lessons Learned after Library School Amber A. Prentiss 373

Index 379

About the Editor and Contributors 393

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