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Taylor & Francis
Serving the Public Interest: Profiles of Successful and Innovative Public Servants / Edition 1

Serving the Public Interest: Profiles of Successful and Innovative Public Servants / Edition 1

by Norma M Riccucci
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This book presents a balanced collection of sixteen administrative profiles of high-level government and nonprofit officials for classroom use. The profiles-published as part of a series for the PA discipline's premier journal, Public Administration Review (PAR)-provide rich, in-depth examples of the work performed by high-level public servants and the factors that contribute to their effectiveness.

Serving the Public Interest begins with an extensive introduction to the use and importance of administrative profiles. These profiles cover a wide range of public service professionals at the local, state, and federal levels, and are written by a distinguished cast of authors. A concluding chapter by Norma M. Riccucci pulls together and synthesizes the various themes of the profiles.

Norma M. Riccucci is Professor of Public Administration at Rutgers University, Newark. Dr. Riccucci has published extensively in the areas of public management, affirmative action, and diversity management in the public sector. She is the recipient of several national awards including, ASPA's Charles H. Levine Award for excellence in teaching, research and service to the community, ASPA/ NASPAA's Distinguished Research Award; the ASPA Section of Women in Public Administration's Rita Mae Kelly Award for Research Excellence; ASPA's Section on Personnel Administration and Labor Relations' Scholarship in Public Human Resources Award; and APSA's Herbert Simon Book Award.

Product Details

ISBN-13: 9780765635303
Publisher: Taylor & Francis
Publication date: 03/15/2012
Edition description: New Edition
Pages: 208
Product dimensions: 6.90(w) x 9.90(h) x 0.50(d)

Table of Contents

Preface and Acknowledgments vii

Introduction: The Making of Effective Public Servants ix

1 Elmer Boyd Staats and the Pursuit of Good Government Kathe Callahan 3

2 Leadership and the Transformation of a Major Institution: Charles Rossotti and the Internal Revenue Service Hal G. Rainey James R. Thompson 14

3 Leadership with an Enduring Impact: The Legacy of Chief Burtell Jefferson of the Metropolitan Police Department of Washington, D.C. Brian N. Williams Edward Kellough 26

4 Qualified to Learn the Job: Donna Shalala Beryl A. Radin 40

5 William Robertson: Exemplar of Politics and Public Management Rightly Understood Terry L. Cooper Thomas A. Bryer 48

6 Lillian Borrone: Weaving a Web to Revitalize Port Commerce in New York and New Jersey Hindy Lauer Schachter 59

7 Leadership and Change at NASA: Sean O'Keefe as Administrator W. Henry Lambright 68

8 George Tenet and the Last Great Days of the CIA Richard D. White 82

9 Colleen Jollie, State Tribal Liaison: A Story of Transformational Change Cheryl Simrell King Megan Beeby 92

10 Being There Matters-Redefining the Model Public Servant: Viola O. Baskerville in Profile Janet R. Hutchinson Deirdre M. Condit 104

11 Managing the "New Normalcy" with Values-Based Leadership: Lessons from Admiral James Loy Heather Getha-Taylor 116

12 Nancy Alfaro as an Exemplary Collaborative Public Manager: How Customer Service Was Aligned with Customer Needs Katherine C. Naff 125

13 Chrik Poortman: A World Bank Professional Xu Yi-chong Patrick Welter 134

14 The Pracademic and the Fed: The Leadership of Chairman Benjamin Bernanke Anne M. Khademian 147

15 Bill Gibson and the Art of Leading Across Boundaries Ricardo S. Morse 160

16 Prosecuting Nazi Collaborators and Terrorists: Eli Rosenbaum and Managing the Office of Special Investigation Jerome S. Legge 173

Conclusion: What Are the Ingredients of Effective Performance Among Public Servants? 187

About the Editor and Contributors 195

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