Sustainability Performance Evaluation System in Government: A Balanced Scorecard Approach Towards Sustainable Development

Sustainability Performance Evaluation System in Government: A Balanced Scorecard Approach Towards Sustainable Development

by Nan Chai

Paperback(2009)

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Overview

Progressing towards sustainable development raises important challenges to conducting performance evaluations in governments because there are neither generally accepted methods nor specific standards to be met at present. Sustainability Performance Evaluation System in Government, makes a conceptual contribution to public sustainability performance evaluation and develops a set of framework indicators with the help of the strategic and comprehensive approach “Sustainability Balanced Scorecard”.

As a conceptual basis for the further research and application, this volume will be of great interest to researchers and practitioners at many levels of environmental / sustainability, public management and strategic control studies. Evaluators will find methodological approaches and applied tools for their work. Decision-makers and managers will find it valuable to manage the social, economic and environmental issues in a balanced and integrated manner. Governments will also find it helpful in assisting them in establishing an evaluation system towards sustainable development.

Product Details

ISBN-13: 9789400779990
Publisher: Springer Netherlands
Publication date: 11/05/2014
Edition description: 2009
Pages: 177
Product dimensions: 6.10(w) x 9.25(h) x 0.02(d)

Table of Contents

1 Introduction 1

1.2 Research Background 1

1.2 Problem Setting 3

1.3 Research Objectives 4

1.4 Research Methods 6

1.5 Structure of This Book 7

References 8

2 Literature Review 11

2.1 Environmental Performance Evaluation (EPE) 11

2.1.1 Sustainable Development and EPE 11

2.1.2 ISO 14031 13

2.1.3 Some Models of Improving EPE 16

2.2 Strategic Performance Evaluation 17

2.2.1 Review of Strategic Performance Evaluation Framework 18

2.2.2 Balanced Scorecard (BSC) 20

2.2.3 Sustainability Balanced Scorecard 24

2.3 New Public Management (NPM) 25

2.3.1 Review of NPM Movement in the Past Two Decades 26

2.3.2 Principles and Values of NPM 26

2.3.3 Critiques and Reflections of NPM 28

References 31

3 Fundamentals of Sustainability Performance Evaluation System in Government 35

3.1 Conceptual Framework of Sustainability Performance Evaluation in Government 35

3.1.1 Performance Evaluation and Strategic Management in Government 36

3.1.2 Performance Evaluation and National Sustainable Development Strategies 44

3.1.3 Two-Dimensional Conceptual Framework and "Strategic Gap 3" 48

3.1.4 Three-Dimensional Conceptual Framework 52

3.2 Definition of Sustainability Performance Evaluation System (SPES) 53

3.2.1 Working Definition of SPES 54

3.2.2 Comparisons with Other Models 55

3.3 Objective of SPES in Government 57

3.3.1 Dual Objectives: Public .Accountability and Performance Improvement 58

3.3.2 Public Accountability, Sustainability and Citizen Satisfaction 59

3.4 Three-Dimensional Extensions of Evaluation Scope 62

3.4.1 Vertical Extension: From Results to Determinants 63

3.4.2 Horizontal Extension: From Eco-Efficiency to Integrated Sustainability 63

3.4.3 Deep Extension: From Managerial Performance to Citizen Participation 64

3.4.4 Input-Output-Outcome-Impact Model of SPES 64

3.5 Evaluation Standard: From 3 E's to 5 E's 66

3.5.1 Max Weber's Formal Rationality and Efficiency 66

3.5.2 Reversion of Substantive Rationality: Balance of Efficiency and Effectiveness 67

3.5.3 Standard of Sustainability Performance Evaluation: 5 E's 68

3.6 Process of SPES 69

3.6.1 An Overview of Evaluation Process 69

3.6.2 Five Principles of the New Process 70

3.6.3 PDCA Cycle of SPES Process 72

3.6.4 Eight-Step Process of SPES 73

References 75

4 Sustainability Balanced Scorecard of SPES 81

4.1 Sustainability Balanced Scorecard (SBSC) 82

4.1.1 Role of SBSC in SPES 82

4.1.2 Modifying the SBSC for Government 83

4.1.3 Developing Process of SBSC 85

4.2 Developing Strategy and Performance Objectives 86

4.2.1 Clearing the Mission and Strategy 87

4.2.2 Developing the Performance Objectives 90

4.2.3 Sustainability Objectives 91

4.3 Developing the Perspectives of SBSC 94

4.3.1 Three-Dimensional Primary Perspectives 96

4.3.2 Secondary Perspectives 101

4.4 Cause-and-Effect Relationships of Perspectives 106

4.4.1 Cause-and-Effect Relationships Within Primary Perspectives 106

4.4.2 Cause-and-Effect Relationships Across Five Perspectives 107

4.4.3 Strategy Map of SBSC 109

4.5 Designing and Selecting the Measures, Targets and Initiatives 111

4.5.1 Developing the Performance Measures 111

4.5.2 Developing the Performance Targets and Initiatives 112

4.5.3 Finalizing the Scorecard for the SPES 113

References 114

5 Sustainability Performance Indicators 119

5.1 Review of Sustainable Development Indicators (SDIs) 120

5.1.1 Outline of SDIs Worldwide 120

5.1.2 SDIs of UNCSD 122

5.1.3 National Level SDIs and Sustainability Performance Evaluation 125

5.1.4 "Strategic Gaps" of SDIs as Performance, Evaluation Tool 133

5.2 Sustainability Performance Indicators for SPES 134

5.2.1 Role of Sustainability Performance Indicators (SPIs) in SPES 135

5.2.2 Framework of SPIs 135

5.2.3 Categories of SPIs 138

5.2.4 Selecting SPIs for SPES 143

5.3 E-Government for Sustainable Development 147

5.3.1 Barriers of SPIs Based on SBSC Framework 148

5.3.2 E-Government, Citizen Participation and Sustainable Development 149

References 151

6 Conclusion 157

6.1 Brief Summary and Contribution 158

6.2 Limitations of This Research 159

6.3 Further Research 161

Appendices 163

Appendix A National Sustainable Development Strategies - The Global Picture 163

Appendix B UNCSD Theme SDIs Framework (2001) 165

Appendix C 15 Headline Indicators in the UK Sustainable Development Strategy (1999) 168

Appendix D 20 UK Sustainable Development Strategy Framework Indicators (2007) 169

Appendix E 21 Key Indicators for Sustainable Development in Germany 170

Index 173

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