Judy Robbins offers essential advice on must-have Customer service practical wisdom for managing the toughest problems any business or IT school doesn't cover.
While many people talk about how great it is to start a Customer service initiative, very few are honest about how difficult it is to run it. Judy Robbins analyzes the problems that confront leaders every day, sharing the insights gained developing, managing, selling, buying, investing in, and supervising Customer service initiatives. Amplifying business lessons with real life examples, telling it straight about everything from idea, to start, competitors and cultivating to sustaining a management mentality.
Filled with trademark best practices and straight talk, 'The Customer service Handbook' is invaluable for veteran (IT) entrepreneurs as well as those aspiring to their own new projects and ventures, drawing from best practice experiences.PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Customer service goal.