The Eight Characteristics of the Awesome Employee

The Eight Characteristics of the Awesome Employee

by Carl Van

NOOK Book(eBook)

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Overview

Become the employee you were meant to be!

The difference between a good and awesome employee isn't the talent of the individual, intelligence, educational background, or job knowledge; it is attitude. This book provides a road map to becoming more productive, more satisfied, and more successful. Through real-world examples the author uses a humorous approach to cover such topics as time management, teamwork, personal initiative, and customer service. Included is a musical reference to songs that keep you going in the right direction.

Product Details

ISBN-13: 9781455617357
Publisher: Pelican Publishing Company, Incorporated
Publication date: 07/31/2012
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 288
File size: 752 KB

About the Author

Carl Van earned his degree in insurance from California State University. By then, he was already a regional claims manager, writing and teaching several courses for the insurance industry. Van has earned acclaim as a professional speaker, and his presentations are upbeat, fast paced, and marked by high audience participation. He is the president and CEO of the International Insurance Institute, Inc., widely considered to be the single best claims training company in the United States and Canada. Van lives with his family in New Orleans, Louisiana.

Table of Contents

Chapter Song References 10

Acknowledgements 15

Introduction 17

Chapter 1 Someone Else I See 23

Chapter 2 Wide Wonder 27

Chapter 3 Working on Mysteries 29

Attitude

Part 1 Attitude is Performance

Chapter 4 Be Someone 32

Chapter 5 Covered with Flowers 34

Chapter 6 This Ain't No Disco 36

Chapter 7 Line Up Just to See Him 40

Chapter 8 The List 45

Chapter 9 Some They Do 47

Chapter 10 Wisdom Born of Pain 52

Part 2 Attitude is Job Satisfaction

Chapter 11 The Price of a Memory 58

Chapter 12 See the World You Make 60

Chapter 13 A Smile for Everyone 63

Chapter 14 Diamonds 68

Chapter 15 Wanting What You've Got 70

Chapter 16 Watch Out! 72

Chapter 17 Bad Moon Ruing 75

Chapter 18 Mmm, Mmm 81

Chapter 19 Plant a Seed 86

Chapter 20 Give a Whittle 90

Chapter 21 Don't Worry, Be Happy 94

Chapter 21 As Beautiful at You Fed 101

Chapter 23 Say What You Want to Say time management 105

Chapter 24 Not Too Late 110

Chapter 25 Choice* Get So Hard 113

Chapter 26 What You Do and What You Don't 118

Chapter 27 Your Destiny 121

Chapter 28 Talk Too Much 124

Chapter 29 No Comprende 130

Chapter 30 Talk for Hours 132

Interpersonal Skills

Chapter 31 Hammer Time 141

Chapter 32 Help! 144

Chapter 33 Hammer Time Revisited 148

Chapter 34 Everything You Know It Wrung 153

Chapter 35 Don't Want to Fight 157

Chapter 36 Not Some Monster 163

Chapter 37 Trust Abounding 170

Continuing Education

Chapter 38 Thought Control 174

Chapter 39 Until I Try 181

Chapter 40 The Connection 184

Customer Service/Empathy

Chapter 41 World as One 190

Chapter 42 Hiding 214

Chapter 43 Be Yourself 222

Chapter 44 The Got a Name 226

Chapter 45 Serve Somebody 231

Desire For Excellence

Chapter 46 Devotion 244

Chapter 47 Every Move You Make 249

Chapter 48 The Fatted Calf 252

Chapter 49 I Was Petrified 255

Teamwork

Chapter 50 Won't You Help? 262

Chapter 51 Mote Than I Get 267

Initiative

Chapter 52 Stimulate Some Action 273

Charter 53: Do Something! 277

Chapter 54 No Destination 282

Summary: Here's Where the Story Ends 284

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