The Manager's Short Course

The Manager's Short Course

by Bil Holton, Cher Holton

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Overview

Offers professionals and organizations 101 ways to help managers develop leadership skills without traditional classroom training. Readers learn how to build a work environment that features a climate of trust, commitment and integrity; clarify goals; build knowledge bases; and apply leadership skills. Also emphasizes the importance of interpersonal communication skills and welcoming change in organizations. Offers managers self-motivation techniques and tools to tap creativity within themselves, their employees and customers. Packed with practical tactics that provide real-world opportunites to practice a variety of skills, it turns ordinary managers into real leaders able to guide people confidently and expertly through challenges ahead.

Product Details

ISBN-13: 9780471551676
Publisher: Wiley
Publication date: 03/28/1992
Pages: 256
Product dimensions: 5.98(w) x 8.98(h) x 0.71(d)

Table of Contents

Partial table of contents:

EMPOWERING PEOPLE.

Celebrate Small Wins.

Expect the Best.

Show and Tell.

MODELING LEADERSHIP EXCELLENCE.

Meet the ''Pro''.

Goal Getting Is Goal Setting.

Fifty-Two Character Builders.

WELCOMING CHANGE.

Consult Your Crystal Ball.

Unzip Your Resistance.

COMMUNICATING FOR RESULTS.

Pick a Hot Topic.

Polish Your Speaking Skills.

MANAGING TIME.

Clip and Save.

Use the Worry Jar.

CUSTOMER RESPONSIVENESS.

Organize a Theft Ring.

Honor the Chain of Service.

SELF-MASTERY.

Know Thyself.

Stay Street-Smart.

TARGETED INNOVATION.

Kindergarten 102.

Go with the Ideational Flow.

THE EXHIBITS.

Influence Profile.

Constellations of Experience.

MANAGEMENT SKILLS AND RELATED PRESCRIPTION INVENTORY.

Recommended Reading.

Index.

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