Reviewer:Christian J. Luzar, DMD (University of Chicago Medical Center)
Description:The book is primarily about communication in the dental office. It provides communication techniques and specific answers with explanations to frequently asked questions.
Purpose:The purpose is to provide communication techniques necessary to running a successful private practice. It provides insight into commonly asked questions and provides answers that place the practice in the most positive light. A patient's satisfaction with the practice depends as much on successful communication as it does on the quality of the work being provided.
Audience:The book is written for dentists in private practice, although it could also be useful for teaching communication skills to students. The book would also be useful for training all office personal involved in patient contact. The author is unknown to me, but the content of the book speaks volumes about her experience.
Features:The book is thoughtfully divided and easy to read. The references appear to be current and concurrent with today's practice management techniques. The book is well written and convenient summaries, and charts are provided to emphasize important points.
Assessment:I found the book enticing and interesting. It summarizes much of my practice seminar experience. As a specialist concerned with running a quality care practice, I will use this book and make it available to my staff. Patients cannot readily judge the quality of my work, so the impression that often sticks has to do with how well the office is run.